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Billing & Customer Care For GSM Cellular Mobile Networks: GSM BB 4 RTTC Mysore
Billing & Customer Care For GSM Cellular Mobile Networks: GSM BB 4 RTTC Mysore
AGENDA
Introduction
Address verification
Call center
GSM BB 4 RTTC MYSORE
INTRODUCTION
Billing and customer care system of CMTS is different from land line as it is more advanced technologically and more centralized The software used is world class and being used by maximum operators . However , we have to devise a system to organize the same with the same standard to get maximum output BSNL has 5 B&CCS system in the country . One of them is being upgraded to Disaster recovery system
GSM BB 4 RTTC MYSORE
INTRODUCTION
The CMTS service is a personalized service where customer is directly the individual user while in case of basic phone , the phone is owned by the house hold and not by the individual In CMTS BSNL is late entrant while in basic , BSNL has been an erstwhile operator. Hence billing and customer care of BSNL needs more attention
Billing
Customer Care
Router
MSC 1
Central Router Router Service Provisioning Server
NMS
MSC 2
Mediation Servers
MSC 3
Router Level 1 Router Billing Server Customer care Nodes
Up to total of 20 locations
Level 2 Router
Client 1
Level 1 Router
Level 1 Router
Client 2
B&CCS
Level 2 Router
Client 50
Level 2 Router
50 Clients
Level 1 Router
Central Switch
Billing Centre
Servers located at Pune Chandigarh, Kolkata, Trichy
CCN
GSM BB 4 RTTC MYSORE
WAN TCP/IP
OM
OM Database
Connect VU
UMS
TCP/IP
MSC
IN
CSR BP
Customer DATABASE
IN MSCs
Mediation
WAP
UMS SMSC
CDR Storage
TCP/IP
ORDER MANAGER
Every order is associated with a master Account. Master Account may be an existing account from BP as a new or pending account in OM. An order consists of one or more items. A single order can contain any combination of new, modified or disconnected service. Examples of order a. Create new Accounts b. Add products & services c. Change products & services. d. Discontinue products or services.
GSM BB 4 RTTC MYSORE
MSC
MSC
X.25
MSC
X.25 ADEX SERVER
X.25
FTAM SERVER
RAW CDRs
ICB
(IUC)
MEDIATION SERVER
MEDIATED CDRs
BILLING PROCESSOR
Role of Mediation
Collects CDRs from various NEs Filters the CDRs (Allowing all & only billable CDRs to the Billing System) Formats the CDRs as required by the Billing System Can store CDRs for a certain time period
DMS is a mediation product that collects vital usage, content, and transaction data from the network; mediates the data; and speedily distributes relevant data downstream
CSG Data Mediation
GOOD
ERROR
ERROR
COM
MPS
BILLING PROCESSOR
CDR DATA
MCAP
CAP
(BIP FUNCTION)
USAGE PROCESSING
(BIF FUNCTION)
(BID FUNCTION)
USAGE PROCESSING
Updates File Status Table for
1.
COM
2.
MCAP
3.
CAP
The network provisioning process begins when the CSR commits an order comprised of one of more products associated with network provisioning related workflow items. The sequence of state transitions occurring for each of the product level workflow items associated with the new order.
BP
10
ORDER FLOW
3
8 CONNECT VU
CSR
1. ICC gives an order
OM
2. Order gets inserted into a table in OM Database 3. Provmgr picks up the order and sends it to connect VU 9. Provupdater updates the status of order as completed. 10. Arbor updated then updates the order in the BP database.
SWITCH
7
6. The order gets executed in the switch. 7. Switch sends an ack back to CVU.
Reporting Tool
9
12 12
Billing/Rating Web Based Self Care
11 10
External Payment Interfaces
Order Management
2 3
Customer Care
Usage Mediation
Network Provisioning
4 7
Mobile Network
GSM BB 4 RTTC MYSORE
SIM Management
Interface to order SIM cards from manufacturer
Printing Subsystem
Laser Printer on A4 Sheets, Resolution 300 dpi Operating Environment: TCP/IP, NETBUI, UNIX, Window 95, 98, NT Two Colours printing on both sides and merging of Logos and Signatures. Support insertion of messages, Advertisement Location based Sorting 90 impression per minutes Inserting Device5 sheets per envelope Seal envelope
GSM BB 4 RTTC MYSORE
Customer Care Customer Queries Handle Billing Queries Handle Service Queries Provide activation status updates
Customer Care
Allow subscriber to choose MSISDN Support a many to many relationship of IMSIs and MSISDNs Support Pre-activated Phones Support Over the Air (OTA) Activation Provide for Pre-paid cards and services
No OB system
Address verification
done afterwards
Call center
One online call center in each zone