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Personal Development (Slide Show) New
Personal Development (Slide Show) New
COMMUNICATION
Presented by : Mariah Fadhilah Bt Ahmad Nurul Ashida Bt Sarudin Siti Sharifah Bt Sarip Nurul Farah Asyikin Bt Md Nasir Elisza Gamud Anak Seliang Nur Afiqah Bt Yusoff
THE ACT OF TRANSMITTING INFORMATION AND MEANING FROM ONE INDIVIDUAL OR GROUP TO ANOTHER
LISTENING
SPEAKING READING WRITING
FORM OF COMMUNICATION
COMMUNICATION STYLES
Passive Communication
Assertive Communication
Aggressive Communication
Video
NONVERBAL COMMUNICATION
NONVERBAL SIGNALS
Vary from culture to culture
Facial Expressions
Convey the emotional state of the individual Expressions are closely tied to emotion, they are more often involuntary
Gestures
Normal part of communication Adds meaning to verbal message Include movement of the hands, face, or other parts of the body.
Eye Contact
Powerful form of nonverbal communication Eye contact conveys different messages
Touch
Often called as physical communication Adds an emotional impact to the messages
LISTENING SKILLS
1. 2. 3. 4. 5. 6. 7.
Maintain eye contact with the instructor Focus on content, not delivery Avoid emotional involvement Avoid distractions Treat listening as a challenging mental task Stay active by asking mental questions Use the gap between the rate of speech and your rate of thought
ACTIVE LISTENING
PREPARE TO LISTEN
AVOID EMOTIONAL RESPONSES
Active Listener
Interested in understanding what the sender is thinking and feeling, hope to accomplish, and message means. Has confidence, positive attitude. Set aside prejudices and listens with an open mind. Blocks out noise and distractions. Jot down the speakers main points and questions to ask. Uses body languages such as Gestures.
Barriers to Communication
Differing perceptions Selective perceptions Value judgments
Emotions
Information overload
Source credibility
Premature education
Choice of words
Be a good listener
Be straightforward
Empathize
Choose the right place and time to convey any constructive criticism
~Game 2~
Be prepared
Be punctual
THE END
QUESTION & ANSWER