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Total ITSM Presentation
Total ITSM Presentation
com
Total ITSM
Irving, TX
Presenters
Mr. Raj Shekhar - Business Development Manager Mr. Sreedhar Reddy - Sr. Sales Engineer
Cherwell Service Management and the Cherwell logo are trademarks or registered trademarks of Cherwell Software, Inc., in the U.S. and may be registered or pending registration in other countries. All other trademarks, trade names, service marks and logos referenced herein are the property of their respective owners/companies. ITIL is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. PinkVERIFY is a trademark of Pink Elephant, Inc.
Totalitsm.com
Established 2005
150 Employees across 40 states BMC Remedy Consulting IT Service Management Custom application development Custom implementations
Totalitsm.com
Gartner Report: Vendors are being selected not because of core service management functionalities, but for: Flexible Licensing models & Hosting Breadth of ITSM tool offerings Full suite of ITSM modules, integrated CMDB Robust reporting (currently #1 complaint) Ease of implementation Out-of-the-box ITIL best practices Low total cost - including on-going maintenance Ease of integration with other technologies
Totalitsm.com
Totalitsm.com
Totalitsm.com
Totalitsm.com
Totalitsm.com
Codeless Configuration
The reality of business is that things change often. Utilize software that can change with you. Intuitive wizards and simple drag-and-drop functionality allow you to easily modify the comprehensive suite of ITSM processes to match your unique requirements today, and tomorrow. With Cherwells Codeless Business Application Technology (CBAT), you never need to write a line of code or script.
Totalitsm.com
Totalitsm.com
Real-Time Dashboards
Executives, managers, and end-users can all use easy-toconfigure widgets to create tailored dashboards with realtime information that addresses their specific metrics, such as service status, crossed thresholds, and active requests.
Totalitsm.com
Totalitsm.com
SaaS or On-Premise
Subscribe to licenses and let Cherwell provide convenient, secure hosting. Cherwell allows for complete portability - you may change your hosting environment at any time. Subscribe to concurrent licenses on a pay-as-you go model or purchase perpetual licenses.
Totalitsm.com
Licensing Options
Reduce required licenses by 50-75% using concurrent versus names/dedicated licensing. With Cherwell concurrent licensing, team members utilize a license only while working within the application. Cherwells concurrent licensing model includes 11 PinkVerify ITSM processes plus any processes you create yourself.
With Cherwell, you can subscribe to licenses on a pay-as-you go model or take advantage of your capital budget and purchase perpetual licenses.
Totalitsm.com
Seamless Upgrades
Totalitsm.com
Totalitsm.com
Totalitsm.com
Outlook Integration
View, modify, and create records directly from Outlook. You never have to launch a separate application. Immediately see when an Outlook message is linked to a Cherwell record, and execute arbitrary actions against the record straight from the Outlook UI.
Totalitsm.com
Totalitsm.com
Totalitsm.com
Totalitsm.com
Visualization Manager
View your data in a graphical, hierarchical format in order to recognize the relationships between all of your business objects.
Totalitsm.com
Totalitsm.com
Customer Surveys
Easily collect feedback from your customers regarding your support teams performance, allowing you to address issues immediately.
Team leaders, managers, and directors can incorporate survey results into their dashboards.
Totalitsm.com