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Concept of TQM
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-Madhusudhan Reddy

Total Quality Management:

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TQM is defined as a technique which aims at the elimination of the wastes through the continuous and joint effort of all levels of the management with the intention of creating better customer satisfaction.
Any activity or process that does not add value to the customer is considered to be a waste .

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Necessities for TQM

Correction

of Errors faulty process and procedures followed in the organization. good communication system to guarantee the flow of right information at right time to the right people. of all members to improve process, product, services.

Participation

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Total Quality Management

TQM

is a philosophy which applies equally to all parts of the organization. can be viewed as an extension of the traditional approach to quality. places the customer at the forefront of quality decision making. emphasis on the roles and responsibilities of every member of staff within an organization to influence quality. staff are empowered.

TQM

TQM

Greater

All

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Concept of TQM
The

concept of TQM is satisfaction of customer at each and every stage. very common phrase for TQM is Doing the things right , first time

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Concept of TQM
The

two primary objectives of TQM are,

1)

Zero defects customer satisfaction

2)100%

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Concept of TQM
Prevention

- A cost of rectifying a defect is many times higher than the cost of avoiding them. things right first time involves - Quality is not only the responsibility of Q.C dept. each employee working in the organization personally responsibly for the task assigned.

Getting

Quality

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Concept of TQM
Continuous

improvement - continuous attempt made to improve quality by new technology or methods. involvement - employees at every stage of production and operation process have a critical role in identifying areas of improvement.

Employee

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Concept of TQM
Problem

identification -TQM system has ability to detect and resolve problems before they result in poor quality, lost productivity. of goals - all should know what their organization is trying to achieve.

Establishment

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Concept of TQM
Problem

solving Plan with problems and goals firmly in place, the plan to solve problems before they ignite is essential. state / value stream mapping The state of organization before the actual TQM implementation at current time is called Current state. by knowing the current state, the improvement or additional problems can be assessed.

Current

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Concept of TQM
Root

cause analysis - the root of problems to be found before they solved. solutions into practice once solutions to the quality problems are decided , they must be put into action for results. of results the result of actions either better or worse must be confirmed.

Solutions/

Confirmation

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Concept of TQM
Selection

of final method of solution if the results are desirable , the final method of solution may be applied every where. up of results successful and unsuccessful results to be documented in report form for future references to repeat success or to avoid failure.

Write

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Concept of TQM
Open

Report the results of TQM to be shared with all relevant members of the organization a culture of quality and improvement takes shape, which is a critical ingredient of successful TQM.

TQM & organizational Cultural Change

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Traditional Approach Lack of communication Control of staff Inspection & fire fighting Internal focus on rule Stability seeking Adversarial relations Allocating blame

TQM Open communications Empowerment Prevention External focus on customer Continuous improvement Co-operative relations Solving problems at their roots

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Failure of TQM system

TQM

requires standardization of the procedures implemented through time and motion study to ensure the elimination of unwanted processes which has to be remodeled on the basis of the changes in the customer demands. This is not done at all times, leading to the failure of the system. of proper knowledge of the system and the absence of a good communicative system amongst all levels of the management will fail to successfully launch this technique.

Lack

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Thank You