Unit 10

Conflict Vocabular
y

Word building

Group 1
Phm Th M Linh Nguyn Th Hng Nhung Nguyn Th Ngc nh Bi Th Thy Qunh Nguyn Thin Thut Hong Thy Phng Hunh Hng Linh

A.Use the correct form of these words to complete the first two columns of the chart
Noun
1 Patience 2 Calmness 3 Weakness 4 Credibility 5 Emotion 6 Consistency 7 Sympathy 8 _________ formality 9 Enthusiasm 10 _________ creativity

Adjective
_________ patient _________ calm _________ weak _________ credible _________ emotional _________ consistent _________ sympatheti c formal _________ enthusiati c creative

Opposite
_________ nervous strong _________* _________ _________ _________ informal _________ _________*

Opposite meanings of the adjectives above are formed in one of three ways: Using a prefix un-,in-,im Formal informal

Using a differrent word

Weak strong

Using a paraphrase
Credible not credible Creative not (very) creative

B.Complete the right-hand column of the chart with opposites of the adjectives
Noun
1 Patience 2 Calmness 3 Weakness 4 Credibility 5 Emotion 6 Consistency 7 Sympathy 8 _________ formality 9 Enthusiasm 10 _________ creativity

Adjective
_________ patient _________ calm _________ weak _________ credible _________ emotional _________ consistent _________ sympatheti c formal _________ enthusiati c creative

Opposite
_________ impatient nervous strong not credible _________* unemotional _________ inconsiste _________ unsympatheti nt _________ c informal unenthusiati _________ not creative _________* c

C. Use one of the adjectives or its opposite to complete the following sentences
1.

He gets very angry if people are late for negotiations. She always has ideals and easily finds solutions to problems.

impatient He is very .
2.

creative She is a very..person

3.

He never shows anger, enthusiasm or disappointment during a negotiation.

unemotional He is totally ..

C. Use one of the adjectives or its opposite to complete the following sentences
4.

He always agrees with everything his negotiating partner suggests.

inconsistent He is ..
5.

I told him I was felling really bad, and all he asked was Will you be able to meet the deadline? unsympathetic He likes people to feel comfortable and relaxed during a informal negotiation.

How can anyone be so..?

6.

An ..atmosphere is very

D. Best and worst qualities for a negotiator

Best qualities
Patient Calme Crediable Unemotional Creative

Worst qualities
Impatient Nervous Not crediable Emotional Not creative

Best qualities for a negotiator

Patience
A good negotiator is patient. You will make more mistakes when you are hurried or in a hurry. Negotiations often involve more than just a one-off meeting, and in some cases it can take considerable lengths of time to reach agreement. Sometimes barriers need to be broken down or trust needs to be built before one or other party is prepared to commit to a resolution, so it is important not to rush things.

It is necessary for a good negotiator to be patient. This is chiefly because a negotiation will be limited if a negotiator starts it in too straightforward a way, which may yield some short-term results only. So to make both negotiator and his opponent nearer their common goals is but a time-consuming job. But this will most probably bring not only satisfactions to both sides but also achieve long term results.

Best qualities for a negotiator Calm

Remaining calm is a very useful quality in people who take part in the negotiation process. In particular, when you are personally attacked or when you are in stressful situations. They must remain calm and keep a level of emotional detachment. If the Negotiator becomes angry or overly sympathetic, he might deviate from his game plan and act with his heart instead of his head.

Best qualities for a negotiator

Crediable
For any relationship to work there must be a basis of trust. Negotiations are colored by the natural inclination of each person involved to trust or distrust the other. This need to trust each other is essential for groups of people to function well together.

If one person makes a habit of breaching a confidence, breaking his word or outright lying distrust will cause strife and distrust in the relationships. This distrust, if left unchecked, will grow into resentment and ultimately ruin the relationship.
Consider your future when contemplating breaching the trust with someone you care about. Is the quick victory really worth the long term impact?

Best qualities for a negotiator

Unemotional
Nothing kills creativity quicker than anger, pride, embarrassment, envy, greed, or other strong negative emotion. Anger is often an expression of fear, or lack of confidence in our ability to get want we think we want. Anger is very much self centered. Emotional outbursts tend to escalate rather than solve a conflict. If we can improve our ability to manage our emotions and respond without getting defensive, we have gone a long way toward creative negotiation.