Welcome to

Managerial Communications

Presenter: Prof. Rajsee Joshi N.R. Institute of Business Management GLS Institute of Computer Technology - MBA

Topics Covered
Types of Interviews Interview Dos Interview Donts Basic Interview Questions Behavior-based questions

Difficult Questions with Intelligent Answers

Dressing Basics for Men & Women What to do after the Interview

Types of Interview
Screening Interview : By someone in HR, face-toface or telephone, qualification requirements Group Interview : Separate leaders from followers, team playing skills Panel Interview : Interview by several people Stress interview : Handling adversity, simulated stress Structured Interview: Pre-decided questions Exit Interview

Tips for Successful Interview

In the beginning. . . The Job Search

Read the duties and the knowledge, skills and abilities required for each position CAREFULLY before applying. Assess the value of what you have to offer to each position and the organization. How does your experience apply to what is required for the job? Think deeply about yourself

In the beginning. . . The Job Search

Become familiar with the organization so you can demonstrate how and why you will be an effective employee. Be realistic! Know your qualifications and limitations. Wanting a job does not necessarily mean youre qualified for it. A job that pays well for duties you dont like will not be rewarding in the long run.

Success Factors
Thorough preparation Dressing sense and Appearance Establishing Rapport Body Language Answer questions confidently Be prepared to ask the interviewer a few questions towards the end of the interview

Communication Tools

Resume Writing
Resumes should be brief and to the point Must be Error Free Make sure all information is accurate and captures what you have done in each job. Document your qualifications. Never assume anything.

Interview Dos

Dress appropriately for the industry Arrive 10 minutes early. Know the exact time and location of your interview; know how long it takes to get there, park, and find a restroom to freshen up. Offer a firm handshake, make eye contact, and have a friendly expression when you are greeted by the interviewer. Listen, to be sure you understand your interviewers name and the correct pronunciation.

Interview Dos
Even when your interviewer gives you a first and last name, address your interviewer by Mr. or Ms. and the last name, until invited to do otherwise. Maintain good eye contact during the interview. Sit still in your seat; avoid fidgeting and slouching. Respond to questions and back up your statements about yourself with specific examples whenever possible. Ask for clarification if you dont understand a question; and be thorough in your responses while being

Interview Dos
Use good grammar and good diction. Say yes, not yeah. Dont fill pauses with um, uh or ah. Dont punctuate sentences with you know, like, see or okay. Treat the interview seriously and show interest in the employer and the opportunity presented and respond to questions in a positive manner. Watch the tone of your voice. Make sure you understand the employers next step in the hiring process; know when and from whom you should expect to hear next.

Interview Donts
Dont make excuses. Take responsibility for your decisions and your actions. Dont make negative comments about previous employers or supervisors (or others). Dont treat the interview casually, as if you are just shopping around or doing the interview for practice. This is insulting to the interviewer and the organization.

Interview Donts
Dont give the impression you are only interested in salary. Dont act as though you would take any job or are desperate for employment. Dont chew gum or smell like smoke. Dont take cell phone calls during an interview. If you carry a cell phone, turn it off during the interview.

What about Answering Questions?

Your points must be CLEAR, RELEVANT AND ADEQUATE: To enable the interviewer to understand what you are trying to say; to determine your strengths for that particular job Dont describe how you WOULD behave. Describe how you DID behave. If you later decided you should have behaved differently, explain this. The interviewer will see that you learned something

Types of Questions
Factual questions To obtain objective data about the applicant Tell me about questions Get past experience of the applicant Feeling questions Get subjective data of the other partys values and beliefs. Behavioural questions To forecast your behaviour in given situations

Basic Interview Questions

Tell me something about yourself What are your greatest strengths? What are your greatest weaknesses? Tell me something you did or failed to do that you are ashamed of. Why should I hire you? Where do you see yourself 5 years from now? Why do you want to work at our company? What books have you read lately? Can you work under pressure?

Tell me something about yourself

You need to have a short statement prepared in your mind Be careful that it does not sound rehearsed Limit it to qualifications & work related unless instructed otherwise Talk about things you have done and jobs you have held that relate to the position you are interviewing for Start with the current and work up to the farthest.

What are your greatest strengths?

Your impression should not be arrogant at the same time do not be too humble Mentally list down your greatest strengths Also have corresponding examples Memorize them should be able to talk about them at 3 in the night A few good examples: ability to prioritize, ability to work under pressure, problem solving skills, leadership skills, positive attitude, professional expertise

What are your greatest weaknesses?

This is an eliminator Will get an A grade for Honesty but an F grade for the interview Disguise a strength as a weakness Think about the example too Eg. Being perfectionist

Something you did-failed to do Are ashamed of it.

Do not take out your guilt Do not express regret regarding a family or professional problem You can say that you never have any regrets Its just important to never repeat the same mistake again The best way to avoid regrets is to avoid causing them

Why should I hire you?

You are lucky if he asks you this question Explicitly or implicitly he will require the answer to this question FILL in his NEED Every NEED which is FILLED , you score a point

Where do you see yourself 5 years from now?

Objective of the question is. - Whether you would stay back for long? - Wants to gauge your level of ambition. Assure your employer that you are looking forward to a long term relationship. As for the future, I believe that if I work with sincerity and excellence, the future would take care of itself. Am confident that .

Why do you want to work at our company?

The question intends to test whether you have done your home work about the firm This is a full toss (if you are prepared), need to hit a SIX. Sources for researching are Annual reports, corporate news, articles, web sites, etc. What should you try and find out? - The management - The product/service - The Industry (leader, total market, global scenario) - The job profile

What good books have you read lately?

Never lie At the same time, you cant afford to say None Consider it as a part of your interview preparation. - Read a few books on management - A few best sellers They should be QUALITY books.

Would you lie for the company?

The interviewer wants you to choose between INTEGRITY and LOYALTY Avoid choosing between them If pressed too much always choose INTEGRITY

Can you work under pressure?

The obvious answer is YES But you need to convince him So give an example Its Very Important

Be Prepared for Behavior-based Questions!

Describe a time when you were faced with problems or stresses at work that tested your coping skills. What did you do? Give an example of a time when you had to be relatively quick in coming to a decision. Give me an example of an important goal you had to set and tell me about your progress in reaching that goal. Give me an example of a problem you faced on the job, and tell me how you solved it. Tell me about a situation in the past year in which you

Difficult Questions And Intelligent Answers for Interview

Q. How can you drop a raw egg onto a concrete floor without cracking it? A. Concrete floors are very hard to crack! Q. How can you lift an elephant with one hand? A. It is not a problem, since you will never find an elephant with one hand. Q. What looks like half apple? A : The other half.

Difficult Questions And Intelligent Answers for Interview

Q. Bay of Bengal is in which state? A : Liquid Q. How many buckets of water does Pacific Ocean contains? A : It depends on the size of the bucket. Q. What can you never eat for breakfast? A : Dinner

Does dressing matter?

According to surveys 55% of another persons perception of you is based on how you look. Confused about what to wear? Its better to be conservative Keep it simple

Basics for Men

A white/blue long sleeve shirt is a must A beige/blue/black trouser is a must A black or blue blazer A red, blue or a grey tie Black socks with black shoes Lighter socks for light trousers A portfolio to carry documents A clean shave is a must

Basics for Women

Be conservative A grey shirt and a black trouser A blue shirt and a beige trouser Shoes- Flats or with moderate heels. Should match the color of the trouser In traditional clothing Consider a plain one or one with simple border. Minimal Jewellery Sparse make up and perfume

What to do after the interview?

Courteously thank the interviewer(s) for the opportunity Extend a handshake and exhibit enthusiasm about the career opportunity. Consider following up with a thank you note or email of appreciation to the interviewer(s) to further show your interest.

Thank You