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Applications Portfolio Governance & Support Structure: White Associates
Applications Portfolio Governance & Support Structure: White Associates
White Associates
Research & Development, LLC
White Associates
Research & Development, LLC
Our operational model dictates that White Associates R&D will retain the intellectual aspects of IT operations necessary to align our technology strategy with corporate business objectives, develop best fit solutions for equipping and empowering our professional staff, architect the appropriate enabling technologies, and condense these materials into build documents, SOWs, and contracts such that they can be provided to outsourcing organizations who provide the required services as a matter of core competency. The intent is to manage service delivery from a price point and SLA basis. The intent is not to diminish the value of any organizations work effort, rather to create an operational definition of brawn as any set of tasks that can be delivered against our standards and managed in the context of price and service quality, regardless of the complexity of the task. We believe this approach will allow us to better control costs, improve adoption of global standards, enhance our agility with regard to technology, and better leverage the IT knowledge workers within White Associates R&D.
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White Associates
Research & Development, LLC
~Brain~
Roles Define Application Needs Set Priorities Recommend Projects Monitor Performance Roles End User Liaison/Support Daily Process Reconciliation Minor Break/Fix (Level 2&3) Project Definition
Roles Define Strategic Direction Approve Projects Provide Funding Roles Cost/Benefit Analysis Global IT Strategy Process Management Vendor Management Minor Break/Fix (Level 2&3) SLA Monitoring Service Delivery Mgt Price point & SLAs
Managed Services
Roles Application Availability Job/Process Scheduling Application Monitoring DBA/Change Management Performance Management
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Beneficiary Organization
IT Organization
External Provider
Applications Development
Maintain the brain, outsource the brawn
White Associates
Research & Development, LLC
Executive Committee
Cost/Benefit Analysis Vendor Management Reciprocity Strategic Direction Project Approval Funding
CRM HR
Finance
Recruiting Resource Mgt
~Brawn~
Consulting Dev Team Call Center
Future State
AHP / ASP
Managed Services
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Applications Management
Ad hoc Application Operation Committee
Requirements Priorities Recommend Projects - Upgrades - New Mods
Cost Benchmarking Reciprocity Tracking
White Associates
Research & Development, LLC
Executive Committee
Approval for Upgrades
Application Upgrade Requirements + Cost/Benefit Level 3 Support Oversight of Services and Upgrades Change Management
Future State
Call Center
AHP / ASP
Managed Services
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White Associates
Research & Development, LLC
Major modifications usually involve a Consulting team working with internal resources on implementation projects An ASP provides application configuration and routine operations support, to include database schema definition and application maintenance An AHP builds and operates a technical environment necessary to meet the SOW & SLAs. The hosting provider typically manages the physical environment, to include the OS, monitoring agents, and database service The IT organizations states the requirements as a SOW & SLAs Beneficiary organization subject matter expertise defines system requirements
Executive IT Consultancy for the Intelligent Enterprise Page 5