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    Intr Pers Eff

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    mind2008
    Interpersonal relationships are based on mutual interaction and reciprocal human exchange. Effective relationships require accurate empathy, positive regard, genuineness, and self-disclosure. Key aspects of interpersonal effectiveness include understanding others' needs, listening patiently, treating people as equals, and having a positive approach. Relationship challenges can arise from misunderstandings, conflicting goals, different value systems, biases, or lack of knowledge about each other. Managing interpersonal relationships requires skills like giving and receiving feedback, persuasion, motivation, and handling performance issues.

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    Intr Pers Eff

    Uploaded by

    mind2008
    8 views24 pages
    Interpersonal relationships are based on mutual interaction and reciprocal human exchange. Effective relationships require accurate empathy, positive regard, genuineness, and self-disclosure. Key aspects of interpersonal effectiveness include understanding others' needs, listening patiently, treating people as equals, and having a positive approach. Relationship challenges can arise from misunderstandings, conflicting goals, different value systems, biases, or lack of knowledge about each other. Managing interpersonal relationships requires skills like giving and receiving feedback, persuasion, motivation, and handling performance issues.

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    Interpersonal relationships are based on mutual interaction and reciprocal human exchange. Effective relationships require accurate empathy, positive regard, genuineness, and self-disclosure. Key aspects of interpersonal effectiveness include understanding others' needs, listening patiently, treating people as equals, and having a positive approach. Relationship challenges can arise from misunderstandings, conflicting goals, different value systems, biases, or lack of knowledge about each other. Managing interpersonal relationships requires skills like giving and receiving feedback, persuasion, motivation, and handling performance issues.

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    8 views24 pages

    Intr Pers Eff

    Uploaded by

    mind2008
    Interpersonal relationships are based on mutual interaction and reciprocal human exchange. Effective relationships require accurate empathy, positive regard, genuineness, and self-disclosure. Key aspects of interpersonal effectiveness include understanding others' needs, listening patiently, treating people as equals, and having a positive approach. Relationship challenges can arise from misunderstandings, conflicting goals, different value systems, biases, or lack of knowledge about each other. Managing interpersonal relationships requires skills like giving and receiving feedback, persuasion, motivation, and handling performance issues.

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    of 24

    Interpersonal Effectiveness

    A.K.BASU

    Interpersonal Relations

    A relationship exists when there is a mutual interaction of process and a reciprocal human exchange.

    WHAT IS MANAGEMENT?

    * INITIATE

    * INFORM
    * INFLUENCE INTERACTION

    * IMPACT

    Basis of Relationship

    Accurate Empathy

    Positive Regard Genuineness Self Disclosure

    Basic Premises of Interpersonal Relations


    Understanding the needs of others

    Taking care of others emotions


    Listening patiently Clear about the goal Confident in approach Open in views Treating others as equals

    Positive thinking
    Encouraging Unbiased

    Non-manipulative

    HOW TO DEAL WITH PEOPLE


    ASSUMPTIONS PERCEPTION STYLE PERSONALITY STYLE

    INTERACTION STYLE

    Some likely reasons of Interpersonal Ineffectiveness


    Misunderstanding Clash of interests/goals

    Different value system


    Exploiting tendency Status difference

    Stereotyping
    Snap judgment Halo effect

    Perception
    Limited knowledge about each other Style of communication

    Difference in needs

    THREE INTERPERSONAL NEEDS

    Need for Inclusion (I)

    Need for Control (C)


    Need for Affection (A)
    (W) Wanted Needs

    (E) Expressed Needs

    FIRO-B (Fundamental Interpersonal Relation Orientation)


    EXPRESSED BEHAVIOUR NEED WANTED BEHAVIOUR

    I INITIATE ACTION WITH PEOPLE

    INCLUSION

    I WANT PEOPLE TO INCLUDE ME

    I CONTROL PEOPLE

    CONTROL

    I WANT PEOPLE TO CONTROL ME

    I ACT CLOSE TOWARDS PEOPLE

    AFFECTION

    I WANT PEOPLE TO GET CLOSE AND PERSONAL TO ME

    Structure of Relationships in an Organisation


    Work Structure (directs what to do) Authority Structure (defines who directs whom and responsible for what) Status Structure (determines ones rights and liabilities) Prestige Structure (defines extent to which one enjoys differential behaviour) Friendship Structure (defines informal relationships)

    Managing by Authority Managing by Influence

    Interpersonal Skills -I
    Follow up
    Feedback

    Appraisal
    Praise

    Criticism
    Communication styles

    Interpersonal Skills -II


    Persuasion, influence, diplomacy and
    negotiation

    Peak motivation methods and key


    motivation

    Handling performer failure and underperformance

    JOHARI Window
    Known to self Not known to self

    Known to others

    ARENA Open Self

    BLIND Blind Self

    Not Known to others

    HIDDEN Hidden Self

    DARK Unknown Self

    JOHARI Window
    Known to self ARENA Open Self Not known to self BLIND Blind Self

    Known to others

    Not Known to others

    HIDDEN Hidden Self

    DARK Unknown Self

    INTERVIEWER

    JOHARI Window
    Known to self Not known to self

    Known to others

    ARENA Open Self

    BLIND Blind Self

    Not Known to others

    HIDDEN Hidden Self

    DARK Unknown Self

    BULL-IN-A-CHINA SHOP

    JOHARI Window
    Known to self Known to others ARENA Open Self Not known to self BLIND Blind Self

    Not Known to others

    HIDDEN Hidden Self

    DARK Unknown Self

    TURTLE

    JOHARI Window
    Known to self
    Not known

    to self

    Known to others

    ARENA Open Self

    BLIND Blind Self

    Not Known to others

    HIDDEN Hidden Self IDEAL WINDOW

    DARK
    Unknown Self

    Three Ego States


    Parent

    Adult

    Child

    Ego States
    1. The Parent
    Regulates Behaviour Through: prescriptions and Sanctions Nurtures by providing support

    2. The Adult
    Collects information and Process it

    3. The Child
    Has several functions primarily concerned with:
    (a) Creativity, Curiosity and Fun (b) Reactions to others (Including Rebellion) Adjusting to Others Demands or Sulking

    Feedback
    Specific Descriptive Focussed in improvable behaviour Invited Timely Checked for accuracy with the performer Checked with others

    Giving Feedback
    Descriptive not evaluative Focus on behavior not person Specific not impression Reinforce positive new behavior Suggestive not prescriptive Repeated In person Focus on modifiable behavior Well timed Contributes to mutuality

    Receiving Feedback
    Denial Vs. Owning Rejection Vs. Self-analysis Projection Vs. Empathy Displacement Vs. Exploration Quick acceptance Vs. Data Collection Withdrawal Vs. Expressing feelings Aggression Vs. Help seeking Humor Vs. Concern Competition with authority Vs. Listening Cynicism Vs. Positive critical attitude Generalisation Vs. Experimentation
    22

    Managing for Excellence


    EXCELLENCE
    Manageras-Developer Manager - as - Conductor Manager- as - Master Technician

    Thank You

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